Frequently Asked Questions


Is the hotel accessible?

Yes, Clayton Hotel Cambridge offers superb levels of accessibility including our entrance, restaurant, bar, meeting rooms and rooms. For additional information or to book an accessible room please contact us on +44 1223 792 888

What time is check-in?

Check-in time is from 3.00pm. If you are arriving earlier luggage storage is available free of charge or contact us to book an early check-in (charges may apply).

What time is check-out?

Our beds are so comfy we don’t blame you for wanting a lie in! You can book an extended check-out time, alternatively we can store your luggage free of charge whilst you explore the city.

Can I store my luggage at the hotel?

Yes, you can but please be advised that all luggage or packages stored at the hotel will be subject to sanitising with activated water. This procedure is in compliance with our COVID-19 Keep Safe Programme.

The hotel will not be responsible for any loss, theft or damage to your luggage whilst stored within the hotel luggage facility, you do so at your own risk.

Is smoking allowed in the hotel?

Clayton Hotel Cambridge is a non-smoking hotel. Smoking is only permitted in designated outdoor areas.

Is there WiFi in the hotel?

We have complimentary high-speed WiFi throughout the hotel.

Are pets permitted?

Only guide dogs are allowed in the hotel.

How do I cancel or modify my reservation?

If you have booked here on our official website or claytonhotels.com manage your reservation online.
If you have booked through an online travel agent or third party please refer to your confirmation email as specific terms and conditions may apply.
For assistance please contact our reservations team on +44 1223 792 888

Contact Us


If we haven’t answered your question please call us on +44 1223 792 888 and our friendly team will be delighted to assist.

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