Frequently Asked Questions

Is the hotel accessible?

Yes, Clayton Hotel Cambridge offers superb levels of accessibility including our entrance, restaurant, bar, meeting rooms and rooms. For additional information or to book an accessible room please contact us on +44 1223 792 888

What time is check-in?

Check-in time is from 3.00pm. If you are arriving earlier luggage storage is available free of charge or contact us to book an early check-in (charges may apply).

What time is check-out?

Our beds are so comfy we don’t blame you for wanting a lie in! You can book an extended check-out time, alternatively we can store your luggage free of charge whilst you explore the city.

Is smoking allowed in the hotel?

Clayton Hotel Cambridge is a non-smoking hotel. Smoking is only permitted in designated outdoor areas.

Is there WiFi in the hotel?

We have complimentary high-speed WiFi throughout the hotel.

Are pets permitted?

Only guide dogs are allowed in the hotel.

How do I cancel or modify my reservation?

If you have booked here on our official website or manage your reservation online.
If you have booked through an online travel agent or third party please refer to your confirmation email as specific terms and conditions may apply.
For assistance please contact our reservations team on +44 1223 792 888

Contact Us

If we haven’t answered your question please call us on +44 1223 792 888 and our friendly team will be delighted to assist.


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In accordance with government guidelines, Clayton Hotel Cambridge is currently open for essential travel only and reasonable evidence must be provided on arrival.

Book online now for stays from 4th July or contact our hotel team who are available every day to answer your queries please call +44 12 2379 2888 or email