Frequently Asked Questions


Is the hotel accessible?

Yes, Clayton Hotel Cambridge offers superb levels of accessibility including our entrance, restaurant, bar, meeting rooms and rooms. For additional information or to book an accessible room please contact us on +44 1223 792 888

What time is check-in?

Check-in time is from 3.00pm. If you are arriving earlier luggage storage is available free of charge or contact us to book an early check-in (charges may apply).

What time is check-out?

Our beds are so comfy we don’t blame you for wanting a lie in! You can book an extended check-out time, alternatively we can store your luggage free of charge whilst you explore the city.

Does the Clayton Hotel Cambridge have car parking?

Clayton Hotel Cambridge does not have private car parking, however, there are a range of parking options in the immediate vicinity including over 200 spaces at the station car park, just 1-minute walk away (please enter CB1 2JW into your satellite navigation system).

For more details visit the carpark website or check out the just park app for hundreds of private car parking spaces.

Can I store my luggage at the hotel?

Yes, guests are welcome to store their luggage in the hotel prior to check in or after check out should they need to. The hotel will not be responsible for any loss, theft or damage to your luggage whilst stored within the hotel luggage facility, you do so at your own risk.

Is smoking allowed in the hotel?

Clayton Hotel Cambridge is a non-smoking hotel. Smoking is only permitted in designated outdoor areas.

Is there WiFi in the hotel?

We have complimentary high-speed WiFi throughout the hotel.

Are pets permitted?

Only guide dogs are allowed in the hotel.

How do I cancel or modify my reservation?

If you have booked here on our official website or claytonhotels.com manage your reservation online.
If you have booked through an online travel agent or third party please refer to your confirmation email as specific terms and conditions may apply.
For assistance please contact our reservations team on +44 1223 792 888

Do you have a promo code for Voi Scooters?

We have got a promotional code with VOI for the use of our guests which allows our guests to have a 10 minute ride for free on VOI.
The code for this is: VOI_CLAYTON_CAMBRIDGE.
Please note this promotional code is only compatible with new VOI accounts, e.g. those who have not yet taken their first ride.

T&C’s apply

Contact Us


If we haven’t answered your question please call us on +44 1223 792 888 and our friendly team will be delighted to assist.

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